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Bespoke Guitar Parts: Return & Refund Policy

 

Last Updated: August 12, 2026

 

At Bespoke Guitar Parts, we pride ourselves on the precision of our custom-made components. Because many of our products—including our acrylic, 3-ply, and 5-ply pickguards—are manufactured to your unique specifications, our return policy is as follows:

 

1. Custom-Made and Personalized Items

  • Non-Returnable: Bespoke items built to order are considered personalized and unique to each customer’s specifications. Consequently, custom-built products are non-returnable and non-refundable unless they are faulty or damaged upon receipt.

  • Customer Specifications: We rely on the grid information and specifications you provide. Please ensure all measurements are accurate before ordering, as we cannot offer refunds for errors in customer-provided data.

 

2. Damaged or Defective Items

  • Notification: If your order is damaged or defective upon arrival, you must notify us in writing within 7 days of delivery.

  • Evidence: To address manufacturing defects, please email us with a written description and clear photographs of the issue.

  • Resolution: Upon approval, we will, at our sole discretion, offer a replacement or repair of the defective part. Refunds for damaged bespoke items are only provided if specifically agreed upon prior to the return.

 

3. Standard (Non-Custom) Items

  • Return Window: For any undamaged, non-personalized product, you may return the item within 14 days of receipt for an exchange or refund.

  • Condition: Returned items must be in their original, unused condition with no signs of wear, modification, or damage. All original packaging and accessories must be included.

  • Note: If a product has been used, worked on, or modified (such as peeling the protective plastic film from a pickguard), a full refund may not be granted.

 

4. Shipping and Costs

  • Faulty Goods: Return shipping costs for confirmed damaged or defective bespoke items are our responsibility.

  • Change of Mind: For eligible non-custom returns, the buyer is responsible for return postage costs. We recommend using a shipping method with tracking and full insurance, as we are not responsible for items lost or damaged in transit.

 

5. Refunds

  • Approved refunds will be issued to your original payment method (Stripe or PayPal) within 14 days of us receiving the returned goods.

 

6. Hong Kong Statutory Rights

  • In accordance with the Sale of Goods Ordinance (SGO), customers are entitled to reject goods that are faulty, not of satisfactory quality, or do not match their description. Buyers have a right to a reasonable time to inspect their goods.

 

7. Contact Us
To initiate a return or report a defect, please contact us at: info@bespokeguitarparts.com

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